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The remission of CD Projekt Red's (CDPR) highly eristic Cyberpunk 2077 is becoming an metrical biggest mess, as well-conditioned as buyers of the digital adaptation of the incautious from Sony's PlayStation Successfulness might not presuppose an forthcoming trail -- or any trail at all -- to twig the refund the developer said they could.

Sony hasn't officially commented on whether players who bought the incautious from its digital storefront are inerrant for refunds. The company's official procedure is not to refund reciprocation if they started province a incautious "unless the content is faulty."

Now, a message from PlayStation Support to CNBC journalist Steve Kovach appears to remoter testify that your only option in this scenario is to turn to CDPR's own information strip it opened straightforwardly to adjuration panel refunds for the game. "CD Projekt Red is currently alive on patches as well-conditioned as updates to fix bugs as well-conditioned as crashes, as well-conditioned as to resurgence scopic gameplay sensibleness of Cyberpunk 2077," reads the PlayStation Support message, implying frustrated players on PS4 should simply delay for the developer to fix the game.

Sony won't refund my Cyberpunk 2077 order, metrical hind the game's developer said buyers experiencing problems could get refunds. The incautious literatim crashes my PS4 as well-conditioned as is unplayable. Sony's answer? Delay for the updates. pic.twitter.com/Zx2LSRhqqN

-- Steve Kovach (@stevekovach) December 16, 2020

Sony did not respond to an official appeal for commentate bygone regarding its procedure on Cyberpunk 2077 refunds. The Verge has realized out betimes for remoter denotation regarding this bulletin from PlayStation Support.

For those not immersed in the Cyberpunk 2077 launch, let's convey up a bit. The incautious revealed last Tuesday, as well-conditioned as it became instanter lambent that it was plagued by bugs as well-conditioned as inbuilt satisfaction issues that mass-produce the incautious an extremely frustrating sensibleness on the suppositional PlayStation 4 as well-conditioned as Xbox One platforms. While it runs often presuppose on PS5, Xbox Shakiness X, PC, as well-conditioned as Stadia (although with plenty of bugs as well-conditioned as crashes depending on your rostrum as well-conditioned as your PC hardware as well-conditioned as settings), the incautious is not well-equipped to handle old as well-conditioned as underpowered hardware indigenous revealed in 2013.

In the deathwatch of boundless criticism on witty media as well-conditioned as from incautious scrutiny sites, none of which were coextensive to scrutiny the panel versions of the incautious prior to launch, CDPR released a statement recommending players who want their money convey from the panel adaptation of the incautious appeal a refund. The congregation said to appeal refunds from Microsoft or Sony, as well-conditioned as to email the developer as a last resort.

pic.twitter.com/jtF5WKCiro

-- Cyberpunk 2077 (@CyberpunkGame) December 14, 2020

What CDPR didn't say at the time was that it had no official refund procedure in residence with Microsoft, Sony, or any retail partners. The company's feds only revealed as much in a chroniker with investors eldest this week, area they contemptible powerless as well-conditioned as a fixation on the PC, PS5, as well-conditioned as Xbox Shakiness X / S versions of the incautious for the issues provoking current-gen platforms.

Microsoft has when revealed a statement consultative players to spoor its suppositional refund policy, which does announced to emit picked players to get their money convey if they appeal a refund aural 14 days of purchase. Sony, on the over-and-above hand, does not presuppose as inerrant of a policy. As well-conditioned as retail food don't gotta honor refunds at all, considering they once purchased the trite from the developer's publishing partners.

Now, many players are stuck with their only recourse at this time involving manually contacting a CDPR email adjuration to try to get their money back. According to Vice's Patrick Klepek, some reciprocation are unquestioning an industrial bulletin convey from the developer telling them that they'll twig an amend on their refund probably before the end of the year.

People are starting to get this revisitation convey from CD Projekt RED, hind emailing their "help" adjuration for refunds. The language is interesting: it doesn't tell you to appeal a refund from Sony anymore. You're declared to wait. pic.twitter.com/Hb77SQ5teD

-- Patrick Klepek (@patrickklepek) December 16, 2020

In this new bulletin CDPR is sending out, it's consultative players to spoor refunds for digital Xbox versions of the incautious through Microsoft's suppositional refund policy, which anecdotally appears to be alive for many players. Except CDPR likewise seems to tactfully ejection chiding on Sony here for not memorialization refunds, telling PlayStation players to "please delay for us to get convey to you."

The situation is nothing short of a disaster for all parties involved, as well-conditioned as it doesn't look like it's going to resurgence any time soon. CDPR is planning two major patches for January as well-conditioned as February to fix bugs as well-conditioned as resurgence satisfaction on all platforms, which means the incautious should resurgence in due time. Except until then, people disappointed in the incautious who want their money convey will overcrowd to either be on the right rostrum to do so or will gotta delay to see if CDPR can remedy the situation one way or another.

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