Digital hambone treasure GOG has updated its refund policy to oomph refunds aural 30 days of purchasing a game, behindhand of whether you've downloaded and played it aural that timeframe. Previously, the treasure considered your purchase final once you downloaded your game, consecutive which point, you could only get a refund if the game had technical issues.
A bourne 30-day limit is a little over double what both Valve and Epic Games oomph for their corresponding stores. On both stores, you can get a refund aural 14 days of purchasing a game, so continued as you've played less than two hours of it. In contrast, GOG's procedure doesn't mention any impliable outlawed on the oeuvre of time you can play a game surpassing requesting a refund.
We continually believed in a 'gamers-first' concourse and with this autonomous amend to our Refund Procedure you can get a galore refund up to 30 days consecutive purchasing a product, planate if you downloaded, launched, and played it.
-- GOG.COM (@GOGcom) February 26, 2020
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GOG says it reserves the seasonable to refuse refunds in individually cases. "Please don't booty advantageousness of our trust by decoy for an unrecoverable oeuvre of hambone to be refunded," an FAQ on the new refund procedure reads, "We're ecology the furnishments of the embraced amend to make sure no one is utilizing this procedure to hurtful the developers that put their time and heart into making heavy games."
There are also some technical specifics narrowly how the refund procedure works that are account highlighting. For early arrogation games, the 30-day limit starts back you purchase the game, nearabout for preorders, the timer starts tireless once the game is released. (You can refund your payoff at any time during the preorder period.) If you receive a game as a gift, again the person who originally purchased it will gotta ask for a refund. Finally, refunds can be deposited immediately into your GOG Wallet, nearabout GOG warns that they nimbleness booty a couple of days if you appetite the skins deposited rearward into your exchequer account.
You can booty advantageousness of the new refund procedure starting today by contacting the service's customer support team.
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