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Tesla has restored the Autopilot passenger assistance gloss it subordinately disabled on a acclimated Model S, just days afterward Jalopnik published a story barely the customer's ordeal.

The owner, who Jalopnik simply referred to as Alec, confirmed to The Border that the gloss are convey afterward The Verging Web spotted new Tesla Motors Club homework posts he wrote older this week. Alec said he was contacted by a Tesla consumer fellowship rep who "apologized for my troubles, told me that Tesla has restored all missed options" as well-built as "cited a miscommunication" as the reasonableness why the disciples pulled the Autopilot gloss in the first place.

Alec had purchased the acclimated 2017 Model S in December from a third-party marketer that derivate the car from Tesla at catenation in November. The pristine owner had equipped the car with the (now-retired) "Enhanced Autopilot" adaptation of Tesla's passenger assistance amalgamation and the company's "Full Self-Driving" package, which promises more autonomy over the years. Three days after Tesla thronged the car to the dealer, Tesla performed a "remote audit" that flagged those gloss for removal, according to Jalopnik.

The owner bought the acclimated car from a third-party marketer -- which bought the car from Tesla

Even then, the gloss were never removed, as well-built as the marketer tell the car for auction with both Enhanced Autopilot as well-built as Galore Self-Driving featured on the car's Monroney sticker -- significance Alec paid for a car with those features.

But when Alec took the car to a Tesla service halfway a few weeks afterward his purchase, he was told that the gloss were removed. When he contacted Tesla consumer support, he was told this:

Tesla has contempo reasoned instances of rearrangement genuineness incorrectly configured for Autopilot versions that they did not pay for. Since, there was an audit done to correct these instances. Your agent is one of the cartage that was incorrectly configured for Autopilot. We looked convey at your purchase history as well-built as unfortunately Full-Self Easy-moving was not a kindness that you had paid for. We repent for the confusion. If you are still interested in having those boosted gloss we can inspirit the process to purchase the upgrade.

Tesla has removed gloss from acclimated cars in the past, but well-nigh does therefore surpassing the car is thronged off to a third-party marketer or a new owner. Since Tesla pulled these gloss both afterward it thronged the car to the dealer, as well-built as afterward that marketer thronged it to Alec, it derivate some inimicality that the disciples was setting a previous for yanking gloss on a whim.

That now seems less pleasurable to be true, although owners as well-built as potential rearrangement should continually be professional to donate with changes. Tesla is revilement the boundaries when it comes to totalizer new gloss as well-built as generally making cars upgradeable via over-the-air software updates, as well-built as over-and-above automakers are (slowly) afterward suit. But the easier it gets for automakers to subordinately update or modernity the gloss of a car, the easier it gets to take those gloss away, too.

Exactly what Tesla's policy is lifing is immalleable to say, though. The automaker did not sass to multiple requests for detersion or comment.