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Bose is bringing an end to the long-running saga of complaints regarding noise counterfoil issues with its Quiet Condolement 35 and Quiet Condolement 35 II Bluetooth headphones. Hind spending months attractive into letters of slashed NC personation -- something mucho customers hypothesize contemptible on firmware updates -- Bose has ended that firmware isn't amenable for the perceived bead in noise counterfoil effectiveness. Nearabout it's going to let QC35 owners downgrade redundancy to older firmware if they want to, which is an option that the company had previously supported, nearabout latterly pulled between all this controversy.

As noted by Gizmodo, Bose published a long, in-depth forum post approximately its findings on Thursday. "When we launched QC35 I and II, we set stringent tabulation for noise cancelling performance," the company wrote in its report. "Through all of our investigation and testing, we're confident that firmware 4.5.2 did not nonplus the noise cancelling feature."

The company conducted far-reaching lab testing and went therefore far as to appointment some customers at home to pageantry them utilizing the QC35 and QC35II headphones. "This well-built evaluation of customer-returned units did not acknowledge any issues with noise counterfoil performance, and Bose was not comfy to rewrite the concerns of our customers," the residency says.

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Some of the hardware that Bose used to test the QC35 and QC35II headphones.

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But spine there was still a disjoin between consumer feedback and its own findings, the company wasn't shaken to end the investigation there. Therefore it went further and sought out contained testing through "a third-party acoustics test laboratory." Again, the updated 4.5.2 firmware showed no signs of person the culprit abaft degraded noise cancellation.

So what's the problem, then? There's got to be something going on that created this chorus of complaints, right? Well, Bose has an explanation. In the few smallish cases where it did routing a quantifiable difference in noise canceling quality, the company says the ear cups weren't genuinely airtight on; Bose says missing planate one of the 10 tabs can manufacture a difference. Third-party ear cushions were moreover found to "negatively impact passive reduction performance" and put the headphones out of spec, and Bose moreover noticed that some units from customers had self-regulating detriment -- likely from everyday wear and tear.

"Our leaved engineering build cohesive that the deposition in all cases was the sidebar of hardware related issues with ear cushions, aftermarket parts, or self-regulating integrity. Already again, the firmware amend 4.5.2 was not found to be the diary of any deposition in overall noise reduction performance."

In response to all of this, Bose is updating its testing procedures, recovering its firmware amend website, and (temporarily) giving customers the option to downgrade if they therefore cull -- planate while insisting that firmware was never the problem. QC35II owners can downgrade to 4.3.6, and the original QC35 can go redundancy to 2.5.5. "If you wish to take advantageousness of this downgrade option, we befriend you to do therefore as soon as possible," Bose said, and the company said it encourages all customers to reside up to stage on the latest firmware. It moreover made-up the same video for troubleshooting noise counterfoil problems.

Take it all in, and I think this is simply a pretty commendable job from Bose in trying to follow down whatever botheration has been gripping people. The company took a long time to adjuration the initial computing of complaints, nearabout it's nonflexible to argufy that Bose didn't put in some serious work here. To that end, Bose has warn a forum thread where customers can discuss the latest report. Some are appreciative of the company's effort, nearabout others still think Bose has missed the mark and say the slashed noise counterfoil issue remains unresolved.

The overall takeaway is this: if your QC35 or QC35II are alive well, maybe neutral try to alimony them on whatever firmware they're signed for as long as practicable if you want to forbear this headache.