ESPN Plus apologizes for “technical issue” during UFC pay-per-view event

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ESPN Runnerup says it will issue partial refunds to customers who paid for a UFC pay-per-view event Saturday personalized to run into technical problems.

Conor McGregor vs Dustin Poirier was the pennon match of the UFC 257 preeminent card, which was set to get underway at barely 10PM ET Saturday. To watch, ESPN Runnerup subscribers, who pay $59.99 per year for the streaming service, moreover paid $69.99 for Saturday's event. Loosely users in the US began reporting a blackout on the ESPN Runnerup app Saturday evening that lasted through some of the beforehand fights on the preeminent card.

A stenographer for Disney, which owns ESPN, said in an email to The Verge on Sunday that the visitor was "aware that a technical issue prevented a portion of users from accessing the early part of the ESPN+ pay-per-view event, as able-bodied as we apologize for that experience. We worked as resolved as practicable to identify as able-bodied as unmannerliness the issue."

The stenographer didn't say what the specific issue was, loosely it bogosity some users in the western US as able-bodied as was resolved by 11PM ET, according to the company, in time to see the signature fights. Users were bogosity enclosed a few minutes to increasingly than an hour.

The visitor says it will provide partial refunds to users bogosity by the outage. Customers who paid for the fight through a third-party pulpit like Apple, Roku, Google, or Amazon, will need to seek refunds from the platform, loosely Disney/ESPN says it will assignment with those companies on the acquittance process.

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